Purpose of the role
Tabono, on behalf of our client, is seeking a dynamic Assistant Manager responsible for:
- Day-to-day management of travel retail operations at Kilimanjaro International Airport (KIA)
- Organizing and supervising the work of Sales Associates during assigned shifts
Reporting line
- Reports to: Branch Manager
Location
- KIA, International Departure Lounge
Key outputs
- Maintain shops to the defined operational standards
- Oversee and motivate Sales Associates
- Lead the team to achieve company sales targets and objectives
- Maintain optimal stock levels at all times
Key responsibilities
1. Point of sale
Shop management and presentation
- Accountable for shop assessment and tenure
- Lead implementation of predefined product arrangements
- Ensure all products have price labels
- Maintain shop cleanliness at all times
Commercial activities
- Implement communicated promotions and campaigns
- Execute activations with suppliers (marketing, tasting goods, materials, access)
Cash management
- Ensure availability of change in cash tills at all times
- Oversee cashier session closing procedures
Customer care
- Lead and motivate the team to deliver excellent service
- Support Sales Associates with escalated customer queries
Team coordination and operations
- Conduct team briefings during shifts
- Allocate staff to shop floor, tills, and tasks
- Share communications and updates with the team
- Report malfunctioning work tools to the Operations Manager
- Manage and/or report suspicious behavior from customers, employees, or airport staff
- Report commercial performance and shift-related events to management
2. Human resources
- Review shift schedules and highlight staffing gaps with recommendations
- Adjust shifts for short-notice absenteeism
- Monitor passenger traffic and allocate staff accordingly
- Plan staff breaks during shifts
- Participate in training of new and existing sales staff
Attendance and discipline
- Full responsibility for attendance, punctuality, and shift compliance
- Monitor staff presence and movements in real time
- Report latecomers and absentees
- Take immediate action on absenteeism, lateness, or early departures
Performance management
- Ensure all assigned tasks are completed before shift end
- Conduct daily team briefings and debriefings
- Report individual behavior and performance issues
3. Stock management
- Control physical and system transfers from warehouse and between shops
- Ensure optimal stock levels across shops
- Oversee inventory processes
What we are looking for
Leadership and authority
- Strong leadership with authority
- Ability to enforce structure, discipline, and execution
- Comfortable managing under pressure and handling confrontation
People management
- Proven experience managing large frontline teams
- Ability to motivate and drive sales performance
- Strong communication skills
Operational rigor
- High standards and attention to detail
- Ability to multitask and prioritize effectively
- Strong follow-up mindset
Personality traits
- Assertive and resilient
- Not conflict-avoidant
- Results-driven
Qualifications and experience
- Minimum of 5 years proven experience in the retail sector and/or team management
- Minimum education level: Diploma
Application deadline
- 10th May 2026
Note:
- Applications will be processed as they are received
- Only shortlisted candidates will be contacted
How to Apply:
Job type Full-time Job, To submit your application, please follow the link provided below.